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Hitachi Capital (HK) Limited
Financial Services
HRMS
Challenges
Hitachi Capital (Hong Kong) Limited, a financial services corporation in Hong Kong, was looking for a scalable and highly-automated Human Resources Management System (HRMS) to replace their existing HRMS set up 20 years ago with limited functions. Migrating and integrating the HR records of more than 130 staff from the old system was another challenge that had to be addressed
Solutions
COL helped Hitachi Capital HK migrate smoothly to a modern, full-featured, and scalable HRMS coupled with an employee self-service (ESS) platform. The newly implemented HRMS automates their workflows and minimises HR administrative processes, consequently greatly enhancing productivity and efficiency. It is a perfect and sustainable upgrade in preparation for future growth
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Fortune Fountain Capital Limited
Financial Services
Managed Security Services, Broadband, Data, Voice, WiFi
Challenges
Fortune Fountain Capital Limited, a financial services and wealth management conglomerate, was looking to set up its new office in Hong Kong with secure ICT infrastructure and a compliance-fit network security solution with an extremely tight schedule
Solutions
WTT completed this challenging mission against all the odds by setting up Asure Security managed SOC and compliance regulatory services to strengthen the client’s network security with a robust defense system protecting their data and reducing security risks
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DDAAPP Studio
Information Technology
AWS Cloud Enablement Services
Challenges
DDAAPP Studio is a system integrator focusing on building insightful and user-friendly systems and Apps across different platforms. In hosting different systems and Apps across sectors for clients with fluctuations of traffic flow and usage patterns, DDAAPP requires a reliable, flexible, and scalable cloud platform to guarantee the best use of resource allocation, cost control, and time.
Solutions
WTT Managed Services powered by AWS cloud solution is the perfect fit for DDAAPP as it helps DDAAPP run all Apps across industries with different traffic flow patterns which is made easy by the automated scalability and flexibility powered by the innovative AWS cloud environment. With continuous cost optimisation and monitoring by WTT, DDAAPP can focus on their core web development business and not have to manage cloud infrastructure-related resources as well.
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Continental Conair Limited
Household and Personal Care Appliances
HRMS, Data Centre, Managed Security Services
Challenges
Continental Conair Limited was seeking a full-featured and highly-automated Human Resources Management System (HRMS) to replace the rudimentary system that had limited scalability and suffered from bad maintenance problems. COL and WTT were entrusted to securely and efficiently migrate and centralise all critical data while conforming to the headquarters’ stringent security compliance.
Solutions
COL and WTT helped Conair tailor-design an end-to-end, versatile and robust portfolio of IT solutions encompassing HRMS implementation, ISO-certified data centre services, and 24/7 managed security services. Conair has substantially reduced routine tasks and streamlined delivery of HR services whilst safeguarding mission-critical data in compliance with first-class security regulations.
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Amorepacific Hong Kong Co. Ltd.
Cosmetics and Skincare (Retail)
AWS Cloud Enablement Services
Challenges
Amorepacific Hong Kong Co. Ltd. owns extensive online systems to operate their own intranet and e-commerce platforms. To enhance business efficiency for both purposes, it is imperative to adopt cloud transformation to migrate all systems to the AWS platform smoothly and seamlessly while maintaining zero impact in its business operation.
Solutions
Adopting WTT’s cloud solution riding on the AWS cloud platform to establish a cloud-based intranet enhancing operational efficiency and e-commerce platforms has expanded the scope of online services. Moreover, the implementation of this cloud solution can help reduce fixed costs on subscribing additional data traffic in peak periods as a result of the AWS pay-as-you-go model.
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Ho Yuen Express
Catering
Octopus Payment Service, WiFi, Data
Challenges
As one of the food truck operators in the first batch of Food Truck Pilot Schemes launched in February 2017, Ho Yuen Express (Ho Yuen) needs a quick but holistic e-Payment solution to start it all off
Solutions
WTT’s customized one-stop ICT services enhances flexibility and operational efficiency of e-Payment system and mobile Point-of-sale in this mobile gourmet service
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Greendotdot
Wholesale / Retail
e-Marketing
Challenges
Despite having more than 40 outlets across Hong Kong, Greendotdot believes their future lies in eCommerce and online marketing as the adoption of smartphones and mobile technologies has become widespread
Solutions
By using WeB-TOUCH (TOUCH), the award-winning eDM service platform developed by WTT eBusiness Limited (WeB), Greendotdot is able to update customers with their latest product catalogues and promotional offers by sending out mass volume of eDMs efficiently and effectively each month
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Goldin Group
International conglomerate with a wide range of businesses spread across real Estate, Financial Services, Consumer Electronics, Lifestyle & etc.
System Integration, Cloud Services, Broadband, Data
Challenges
The Group has recently relocated their offices from the International Finance Centre (IFC) to the newly built Premium Grade A office tower named after the company, Goldin Financial Global Centre in Kowloon Bay. A reliable and secure network infrastructure platform covering the whole building guarantees smooth and efficient communications, which is essential. Seamless, reliable, and secure migration is also stringently required for this relocation project
Solutions
A Multiple Fibre Business Broadband service providing high-speed, stable and high-volume internet access between their offices has been deployed. Customised solutions are also provided to address the stringent migration requirements and tight schedule
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Joint University Computer Centre (JUCC)
Education
System Integration
Challenges
JUCC provides IT facilities and support services to eight government-funded tertiary institutions in Hong Kong. It has to connect their networks seamlessly and ensuring that they are all compatible with each other. Another challenge for universities is their internal network management facing security threats which hackers commonly using ransomware attacks to disrupt the operations of servers that cause an increase in network latency, and affect daily operations
Solutions
To fulfill the stringent requirements of JUCC, WTT could surmount the unique network structure of all the universities and addressing their specific needs, by providing a comprehensive ICT and professional technical support which include customized network solutions with high-speed fibre network, data and system protection, network security, and etc
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Convoy Global Holdings Limited
Financial Services
HRMS
Challenges
Convoy‘s existing HR systems were unable to cope with the challenges of company expansion and workforce diversity
Solutions
A systemised, automated, scalable, and centralised Human Resources Management System (HRMS) was implemented to ensure a sustainable and efficient HR structure
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Christ College / Lok Sin Tong Leung Kau Kui College / Pui Tak Canossian Primary School
Education
Broadband, System Integration
Challenges
Increasing demand of e-learning means that campuses have to be equipped with stronger Wi-Fi network infrastructure
Solutions
WTT helps to create an interactive and collaborative learning environment by building reliable school Wi-Fi network infrastructures for e-learning deployment
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Apple Mall / Sun Hing Hong Travel Agency / iSPACE-PMQ
Retail / Tourism / Leasing
Online Marketing
Challenges
It is SMEs who ask, "How can small companies with limited resources and without a marketing team look after their online marketing activities tight, not to mention whether or not they have the expertise to get it right?"
Solutions
To provide marketers a customised end-to-end e-commerce solution including Facebook management, eDM, SMS, search engine marketing, eShop and eCoupon via WeB-TOUCH platform, interactive online marketing campaigns can be effectively executed with meticulous campaign reports for analysis
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中藥醫緣
Media & Publishing
Online Marketing
Challenges
A healthcare magazine《中藥醫緣》has been published in Hong Kong since 2009 aiming to raise public awareness of Chinese medicines. It was found that mass media advertising was not effective enough to reach target audience and establish a firm foothold in the market
Solutions
Facebook marketing via WeB TOUCH service platform helps grow a substantial fans base and turn online traffic into real-life business opportunities
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Sea Horse (HK) Limited
Bedding & mattress
Cloud Services
Challenges
In light of the rapid organisational development of Sea Horse (HK) Limited, communication and data sharing between Hong Kong, China and Macau offices become increasingly important and the former server and FTP portal pose challenges to foster closer, more effective and secure communication among dispersed offices
Solutions
FibreCloud services enhance cross-regional communication which significantly improves organisational efficiency on a regional scale
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Jones Lang LaSalle
Property Management
Cloud Services
Challenges
With thousands of remote colleagues and hundreds of dispersed site offices in Hong Kong, information exchange and business collaboration within Jones Lang LaSalle becomes a problem and poses challenges in service delivery, resulting in longer processing time and inefficiency
Solutions
FibreCloud to power up Jones Lang LaSalle’s new document management system, enabling ‘anytime, anywhere’ access for all staff in Hong Kong
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Dah Sing Bank
Banking
DMS
Challenges
Dah Sing Bank (Dah Sing) has to process piles of financial documents daily while its multiple locations and services double the management complexity. The non-standard form and non-routine workflow lengthen the processing time of data capture with risks of data leakage during document delivery
Solutions
COL’s end-to-end enterprise capturing solution was deployed featuring document scanning, auto-classification, queue management, data capturing, and integration with Dah Sing’s bank systems
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AmorePacific Corporation
Cosmetics and skincare
Broadband, Cloud Services
Challenges
AmorePacific Hong Kong Co Limited is committed to staff engagement. To enhance staff relationships, traditional email and voice communication between dispersed workforce across multiple locations is insufficient to cope with business expansion. Targeted to run a green office, various eco measures were in place everywhere and the obsolete paper-based internal processes entailed a change to electronic
Solutions
• Upgraded broadband connection in head office to 200Mbps
• Employed FibreCloud to establish a cloud-based intranet for all staff use
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Sunflower Travel Service Limited
Tourism
Broadband, Data
Challenges
Information is the key element for the tourism industry. Frontline staff needs real-time travel information from the centralised server in head office. Scaling up the bandwidth tops the priority list of growing businesses to cope with increased demand for data transfer
Solutions
WTT suggests the optimal bandwidth solution addressing the specific needs of the tourism industry:
• Upgrade to 200M “+EN” Fibre-to-the-Desk (FTTD) high-speed business broadband in head office
• IP VPN upgrade to 100M in head office, 10M in large branches and 4M in small branches
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Professional Accounting & Taxation Limited
Accounting, Taxation, Secretarial, Formation of Company, Trade Mark, etc.
Online Marketing
Challenges
Sending eDM to tens of thousands of customers every week is time-consuming. It poses a challenge to monitor eDM responses and connect with potential customers
Solutions
Adopting WeB TOUCH platform for sending eDMs in segments has resulted in lower bounce rate and higher conversion
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Mercado Solutions Associates Limited
Market Research
Broadband, Voice
Challenges
Mercado is required to process reams of online and voice data for research and analysis purposes. A reliable network is pivotal to acquire online information while sophisticated voice solutions are entailed to monitor survey conversations
Solutions
• 100M high-speed business broadband was implemented to achieve great network performance
• Business voice solutions were deployed for handling calls from different telephone stations with recording and overriding applications
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POSH Office Systems (HK) Limited
Retail
Data
Challenges
The legacy voice communications system could not be integrated with other systems that created a barrier to connecting with other work environments, thus affecting efficiency in the workplace
Solutions
WTT Fibre Business Broadband and secured WAN connection were deployed at POSH’s head office, retail outlets and warehouse, all connected by the Avaya IP Office communications system. Structured cabling and office infrastructure solutions were deployed in POSH Showroom
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Esquel Group
Textile & Apparel
Voice, System Integration
Challenges
Existing PABX system and IT networking infrastructure could not support effective voice communication between 2 offices after office expansion
Solutions
• Replace PABX system with cloud-based unified communications services - Cloud Voice
• Revamp network infrastructure by building structural cabling, Wi-Fi and territory-wide network to enhance communication in multiple locations
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Bridal Tea House Hotel
Hotel
Broadband, Voice
Challenges
Existing PABX phone system, insufficient bandwidth broadband and obsolete Wi-Fi network failed to accommodate customer needs which affected customer satisfaction and company growth
Solutions
‧ Set up 100Mbps fibre broadband in every room and a ubiquitous Wi-Fi network across all hotel premises covering guest rooms, lobby and restaurants etc.
‧ Implemented cloud-based unified communication service, Cloud Voice, in all hotels to replace the obsolete PABX system
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Mia Casa Hotel
Hospitality
Broadband, Voice
Challenges
Mia Casa, a new boutique hotel located on the west side of the Hong Kong Island, looking to stand out from the fierce competition in the hotel industry by providing exceptional accommodation experience through advanced IT and communications technology
Solutions
Installation of secure, high-speed, and reliable 100M FTTD Fibre Business Broadband and wireless LAN plus Cloud Voice Service - a sophisticated unified communications system
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i-marker Corporation Limited
Media
System Integration
Challenges
i-marker Corporation Limited (i-marker) needs a robust high-capacity communications network for their users to access multimedia information embedded in i-marker for fast and stable data transmission
Solutions
WTT provides a Dedicated Internet Access service for i-marker with a capacity of up to 10Gbps, which is able to support approximately 10,000 users accessing i-marker's server simultaneously, enabling them to download and view multimedia content within seconds
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Sunflower Travel Service Limited
Tourism
Broadband, Data
Challenges
Substantial enhancement on existing network performance with round-the-clock maintenance support is required so that Sunflower's growing demand for fast and reliable internal/external communications can be met and the company can keep its competitive edge in the digital age
Solutions
100M "+EN" FTTD ultra high-speed business broadband supporting fast and reliable Internet connection and 10M IP VPN internal network enhancement for ERP system operational efficiency improvement
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Pappagallo
Catering
Online Marketing
Challenges
With limited resources, manpower and expertise in managing social media promotions, PPG lacked experience and know-how to manage its Facebook page and attract more Facebook fans in a short period of time
Solutions
One-stop WeB eMarketing Managed Service from planning to implementation – WeB's Facebook taskforce helped Pappagallo evaluate and formulate a social media marketing strategy, a Facebook marketing plan and implement promotional campaigns on Facebook resulting in PPG gaining over 4,000 fans in just two weeks
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CEM
Utilities
System Integration
Challenges
CEM found it difficult to improve CEM's service level to a higher standard without upgrading its legacy communication system
Solutions
WTT, in partnership with ZTE, provides a total networking solution on optical and Pulse Code Modulation (PCM) layer with full network control using a unified Network Management System (NMS)
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Pacific Cross Insurance Company Limited
Insurance
Data Centre, System Integration
Challenges
Rising costs and increasing complexity drive healthcare and insurance organisations to reassess their HBMS. Pacific Insurance needs a more sophisticated and centralised HBMS to help manage their insured's data systematically
Solutions
COL has helped Pacific Insurance to develop, implement and run the HBMS at COL's data centre. By centralising, standardising, and automating work processes in one single system, OPEX is trimmed, data security is enhanced, and work efficiency has been greatly improved
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Escape Spa
Retail
Online Marketing
Challenges
Looking for a cost-effective and impactful e-marketing tool to increase memberships
Solutions
Riding on the one-stop WeB-Demand Generation Platform, Escape Spa makes use of e-Coupon, Joint Promotion and WeB-Reach service to maximise its reach to target customer group
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KGI Asia Limited
Finance
Data Centre, Data
Challenges
With a growing customer base and an increasing transaction volume, KGI required a scalable and reliable data centre facilities and infrastructure to support its sophisticated data management requirement
Solutions
WTT has provided a one-stop managed service from power, cooling, custom-made racks, Cisco core switch implementation and even sophisticated telecom needs covering Metro Ethernet and Gigabit Ethernet, Direct Internet Access, and data line services
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Huawei Technologies
Telecommunications
Others
Challenges
Online security threats is a tough challenge for Huawei's headquarters as they had to process more than 4.5 million emails daily
Solutions
Installation of RazorGate® 500 anti-virus & anti-spam solution for the entire messaging network
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Habitat for Humanity China
Non-profit Organization
Online Marketing
Challenges
HFH China needs a powerful but cost-effective tool to further communicate its values and beliefs to the community and recruit more volunteers and donors as the old in-house email system no longer served the marketing purpose
Solutions
WeB-eM helps HFH China construct attractive templates and monitor each campaign through report analysis Innovative tracking and triggering functions allows HFH China to send automated, timely, and proactive follow-up email when recipient clicks on specified contents. An easy step-by-step guide for HFH China to develop permission-based in-house lists in accordance with UEMO
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Greyland Trading Limited
Manufacturing
System Integration
Challenges
Greyland had to tackle spam and junk mails as these email-borne attacks exploited hardware resources and consumed a great deal of network capacity
Solutions
WTT's security solution helps Greyland reduce spam and virus intrusion by 95% which greatly streamlines IT management and increases operational efficiency
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Fukien Secondary School
Education
Broadband, System Integration
Challenges
To accommodate creative and technology-based teaching, high-speed network coverage is needed across the campus, including areas such as the school hall and indoor heated swimming pool which are not suitable for wired network deployment
Solutions
WTT selected Ruckus Wireless as project partner to install a Ruckus ZoneDirector Controller and seven sets of Ruckus ZF2925 Access Points (AP), a solution equipped with an integrated smart antenna system optimised for high-density WiFi environments and enables client devices to communicate over longer distances at higher speeds
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Chow Sang Sang Holdings International Limited
Retail
Data
Challenges
The increases in high volume cross-border data flow have created heavy loads on the network infrastructure, Chow Sang Sang needed to enhance its network transmission quality without delay
Solutions
WTT's managed international data connectivity solutions has provided Chow Sang Sang with four 2Mbs of International Private Leased Circuit (IPLC) along with Cisco routers for network connection as well as network configuration and service support
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Bupa (Asia) Limited
Insurance
System Integration
Challenges
Bupa needed to review its continuity planning to get prepared for Swine Flu to minimise business disruption and protect the well being of employees
Solutions
COL runs and supports the production systems for Bupa, while maintaining a set of backup equipment at different site. In addition to disaster recovery planning, COL has helped Bupa review and develop a continuity plan with regular drill to ensure the plan is up-to-date
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The Bank of East Asia
Banking and Finance
HRMS
Challenges
BEA wanted to enhance its human resources information system to better support its staff members and organisation, they also wanted to include an employee self-service component to streamline their HR system and reduce administrative costs
Solutions
The new HR self-service solution will eventually enable all employees to access and manage their leave schedules, rosters, OT claims, attendance records, and other HR matters
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Modern Terminals
Logistics
Data Centre
Challenges
The long distance between the two computer centres at Modern Terminals and the complicated land-sea relocation setting was a challenge of the relocation project.
Round-the-clock operation made it very difficult to arrange timeslots for data migration and infrastructure configuration
Solutions
The new solution is run on full TCP/IP using version 4 of IP protocol with possibility to upgrade to version 6 for future enhancement. Two separate 100Mbps Metro Ethernet WAN links and one Gbps high-speed Fibre Channel are established for network resilience, data replication and load-balancing
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Hong Kong Jockey Club
Entertainment
Data, System Integration
Challenges
The legacy system and backbone network of Customer Input Terminal (CIT) was not able to handle the anticipated increase in CIT transaction volumes
Solutions
The new network architecture runs on a state-of-the-art multi-services access IP platform and Metro Ethernet transport to support more than 2,600 modem ports, connecting customers' CITs to various HKJC servers. The new solution connects CIT terminals to a host authorisation system. As it uses few packets to communicate to the host so that it can manage more calls per day with reduced network congestion and response time
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Greyland Trading Limited
Manufacturing
System Integration, Data
Challenges
Greyland wanted to enhance their responsiveness to customers' requests and needed a single service provider to replace its disparate networks to accommodate their expansion and improve their bandwidth utilisation by ensuring optimal prioritisation of important operations
Solutions
WTT has provided consolidated Advanced Communications Solutions including telephone line service BUSINESSLINE – IDAP, DEDICATED INTERNET ACCESS (DIA) and Virtual Private Network (VPN), hardware migration and other value-added services to Greyland. Consolidation of the existing network and Internet access applications has enabled Greyland to reduce its operating CAPEX and employ more advanced communications technology and Internet applications
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Wo Hing Radio
Retail
Data
Challenges
The Company needed a reliable and scalable communications network to establish a converged voice and data communication platform, secure network for ERP and POS and a centralised hotline
Solutions
WTT has helped Wo Hing to establish a dedicated IP VPN network running on Cisco 1712 Gateway Router to connect all retail branches with the headquarters.
The solution allows Wo Hing to enhance the speed of data transmission, strengthen its real-time applications and network support with massive cost saving
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Hong Kong Stock Exchanges & Clearing
Banking and Finance
Broadband, Data
Challenges
HKEx required an advanced system to maintain a higher degree of inter-site network reliability, scalability and improve its network capacity to handle the expanding requirements stemming from different business trading markets
Solutions
WTT has helped HKEx to upgrade its core inter-site network infrastructure for derivative market on our dedicated fibre optic network coupled with Nortel optical metro multi-service platform and Cisco network switches.
FMIS, a world-class application implementation service is set up to help HKEx consolidate data from various sources and streamline information processing and streamline its financial data integrities and analytical functionalities
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Double Fish
Manufacturing
Document Management System
Challenges
(Chinese version only)
Solutions
(Chinese version only)
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Conquest Hong Kong
Garment (Trading)
System Integration
Challenges
Conquest needed a secure, reliable network infrastructure to support their long-term growth and maintain effective operations and communications with their stakeholders
Solutions
WTT helped Conquest build a scalable and flexible email platform with a SME client server. Mail guard and anti-virus solutions were also deployed to tighten data protection. Conquest can now offload IT maintenance & administration, server and desktop PCs performance monitoring to WTT's PCCARE and SERVERCARE services
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Schneider Electric
Manufacturing
Business Performance Management
Challenges
Schneider Electric required an effective system to centralise all financial reports to enhance operational efficiency
Solutions
The business performance management software helped integrate and standardise all data on a single web-based analytic platform across different divisions and branches.
Through simple access via the Internet, the company can easily get the latest financial performance reports, therefore, management staff at the head office can now keep track of performances across all locations, and implement proactive strategies with accurate information on hand
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Everest
Insurance
System Integration
Challenges
Everest wanted to maximise investments in IT by creating a standard suite of applications for all their subsidiaries
Solutions
The HBS is a Java based platform with business intelligence capabilities. Through the Health Benefits System developed by COL, paperwork was eliminated and efficiency enhanced. The system can capture useful information for better control and eliminating manual checks in the long run
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